Refund policy.

Ask your partner first

ScreenQube is sold and supported through partners. If a partner invoiced you, they hold the commercial agreement and they issue the refund — the price, the billing period, the notice period and the refund terms are all theirs. We cannot refund money we never received.

This page covers the cases where Infotech.Works billed you directly, and sets out the principles every partner is expected to work to. If you are not sure who invoiced you, look at the name on the invoice or the card statement.

Subscriptions

• A period already started is not refunded. Subscriptions are billed in advance for a fixed period. Cancelling stops the next renewal; it does not refund the period you are in.
• Cancel before renewal and nothing further is charged. Tell us or your partner before the renewal date and the subscription ends at the close of the period you have paid for. You keep full access until then.
• If we end it, you get the unused part back. Where we terminate or withdraw the service mid-term for any reason other than your breach of the terms, we refund prepaid fees for the unused period on a pro-rata basis.
• Screens added mid-period are charged pro-rata. Screens removed mid-period are not refunded, but they stop counting at the next renewal.

Always refunded, in full

Some things are not a matter of policy — they are simply our mistake, and they are put right without argument:

• A duplicate charge, or the same invoice paid twice.
• A charge after you cancelled in time.
• A charge for screens or features you never had.
• An amount that does not match what you agreed.

Tell us what you were charged and when, and we will check it against our records rather than asking you to prove it.

Hardware

The ScreenQube player is software — an Android application that runs on displays and media players you already own or buy separately. Where hardware was supplied through a partner, returns, warranty and refunds are that partner's, under the terms they sold it on and under the Consumer Protection Act where it applies. We are not in that transaction.

How to ask

• Billed by a partner — ask them. If they do not respond, tell us and we will raise it with them.
• Billed by us — email contact@infotech.works with the invoice number or the date and amount of the charge, and what went wrong.

You do not need a template or a form. We will acknowledge the request, tell you whether it is approved and why, and if it is not approved we will say what the alternative is rather than leaving it there.

How the money comes back

Approved refunds go back to the original payment method — we cannot send a card refund to a bank account, and we will not issue store credit instead of money unless you ask for it.

Card payments are processed through Stripe. Once we release a refund it is out of our hands: how quickly it appears on your statement is set by Stripe and by your own bank, and typically takes several working days. Bank transfers follow normal banking timelines.

Tax. Refunds are issued against a credit note. Where GST was charged, it is reversed on that credit note in line with Indian tax rules, and the credit note is what your accounts team needs rather than the original invoice.

What is not refundable

• Time already served on a subscription period.
• Fees where the service was available and simply went unused — an unpaired screen is still a licensed screen.
• Charges arising from your own configuration: content that was not scheduled, a player left offline, or a display that was switched off.
• Work a partner has already delivered — installation, content design, training — where that was billed separately by them.

None of this removes a right you have under mandatory law. Where Indian consumer law, or the law where you are, gives you a refund right that this page does not, that law wins.

If we disagree

Say so, in writing, to contact@infotech.works. A refund dispute is handled the same way as any other dispute under the terms of service — discussion first, and Indian law and the courts at Pune if it gets that far. It has never had to.